TelemedProviders

Health
Health 2.0 Europe 2011 programme
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Home Our Standards Quality Standards

Telemedicine Quality Standards

Quality Standards

Telemed Providers is owned and run by physicians who fully understand the importance of quality standards in healthcare. We employ several techniques and practices to maintain the highest standards of excellence in what we do. The following paragraphs provide an overview of such practices.

Credentialing

All physicians working with or contracted through Telemed Providers go through an extensive credentialing process at the beginning of their employment.  The purpose of this process is to verify the physician's qualifications and experience.  We review all pertinent qualifications and professional certificates as well as run a background check in order to make sure that specialists have the right qualifications and experience that would allow them to provide the best-quality care to our patients.

We also conduct regular appraisals and performance reviews for all specialists. On rare occasions when we get a complaint from a patient or a referring physician regarding one of our specialists, we deal with it very seriously. An internal investigation is initiated and the outcome is promptly communicated to the patient and their referring physician.

Testing

Technology solutions are often far from perfect. However, when it comes to patient care, there is little room for error. That is why we make a point of extensively testing all new software and technology before employing it in patient care. All new solutions go through several rounds of testing to make sure there are no bugs that would affect the quality of patient care or the security of protected health information (PHI).

Quality Assurance

We believe that the highest levels of quality can only be achieved through continuous monitoring and feedback. We perform regular surveys to assess the level of satisfaction of our patients, referring physicians, specialists and partners. We address all quality issues decisively and professionally. We hold a firm belief that continually aspiring for higher levels of quality is the only way we can achieve our dreams and stay ahead of our competitors.